Frequently asked questions
Questions Before Ordering
I cannot find a steering wheel for my vehicle, can you still build one for me?
Yes, we can! A custom steering wheel can be made for your vehicle with the assist of our sales team. All you have to do is send us a quote request by clicking the Request a Quote icon on the top. If you still having trouble and need more information, please email us at: firstname.lastname@example.org
Do I have to send or return my old steering wheel?
Will I lose heating function with my Carbontastic steering wheel?
Yes, unfortunately heating function will be disabled due to the OEM heating materials are destroyed during the modification.
Will I receive a complete steering wheel in the package?
How does the LED shift light works?
How much does shipping cost? Do you ship to my country and how much does import duty cost?
Yes! We ship worldwide from Los Angeles using UPS with signature required for all of our packages. Both sales tax and shipping are included for the lower 48 states.
Yes! We ship worldwide from Los Angeles using UPS with signature required for all of our packages. No US sales tax will be charged, the international shipping cost will be automatically calculated at check out, and all import duty are all responsible by the importer (customer)
How long does the shipping takes?
Once order is finished, will ship out from Los Angeles using UPS with signature required, usually takes around 3-5 days for US customer, and 5-7 days for international customer to receive their package.
How can I return an item?
If for any reason you are not satisfied with your CarbonTastic product, you may return your purchase within 15 days after receiving the item. In order to return a product, it must be new and unused, display no wear and tear, and be in its original packaging. Items may be returned by mail.
All refunds are issued using the same form of payment that was originally used to complete the initial purchase. You will be refunded the total amount of your purchase minus a 50% restocking fee that excludes shipping and handling. their package.
If I am interested in some special design found on the internel or on your instagram, can you do it?
Yes, do not hesitate to contact us throught email or instagram DM to express your idea and needs. Our team will try their best to assit and turn your imagination into reality.
How can I place my order? How can I get those special finsih?
All orders are processed online and paid using Paypal or credit card.
How is the process and how long will it takes?
Next, you will receive a confirmation email send out manually to double-check and confirm the order within 48 hours. Once confirmed with you, all products are made by order and hand build, it will take around 5-8 weeks to build before ship out.