Frequently asked questions

Questions Before Ordering

I cannot find a steering wheel for my vehicle, can you still build one for me?

Yes, we can! A custom steering wheel can be made for your vehicle with the assist of our sales team. All you have to do is send us a quote request by clicking the Request a Quote icon on the top. If you still having trouble and need more information, please email us at: info@realcarbontastic.com



Do I have to send or return my old steering wheel?

No, we never require customers to send or retuning their steering wheel for the order. Our pricing is all-inclusive with the OEM steering wheel core, sales tax, and shipping for the lower 48 states. All Carbontastic steering wheels are modified from an OEM steering wheel core, allowing for plug and play with no fitment issues.



Will I lose heating function with my Carbontastic steering wheel?

Yes, unfortunately heating function will be disabled due to the OEM heating materials are destroyed during the modification. However, clients living in colder regions tend to pick Alcantara as side grip material to minimize cost of losing heated steering wheel function. You can also simply swap back in the OEM steering wheel during the winter time, as it is a straightforward installation that should around 30-60mins (Installation done by a professional shop is highly recommend)



Will I receive a complete steering wheel in the package?

No, you would have to transfer the airbag as well as the casing back cover (in some cases), multifunction buttons, wire harness, and trim pieces (in some cases). The multifunction buttons and wire harness may be included with the steering wheel, however, those are complimentary and we recommend transferring your OEM controls to the new steering wheel to complete the installation because those buttons and wire harness might not be compatible with your vehicle. issues. *Except for some of our Facelift upgrade steering wheel purchase.



How does the LED shift light works?

The LED shift light receives information wirelessly from the OBD2 module via Bluetooth. And the wireless OBD2 plug is included with the purchase. No extra wiring for data reading is needed, but you do have to use a multimeter to find out the 12V (+) (positive) and ground (-) (negative) to power up the shift light module. They are usually found in the steering wheel multifunction plugs wiring for most European and American vehicles. Japanese vehicle usually will have to run an extra ACC wire from the closest point to the steering wheel clock spring. Some delay is to be expected. In addition, cars' speedometers tend to over-read by about 5-10%. Basic video set up of the shift light module: Youtube



How much does shipping cost? Do you ship to my country and how much does import duty cost?

(For United States customer)
Yes! We ship worldwide from Los Angeles using UPS with signature required for all of our packages. Both sales tax and shipping are included for the lower 48 states. (For international customer)
Yes! We ship worldwide from Los Angeles using UPS with signature required for all of our packages. No US sales tax will be charged, the international shipping cost will be automatically calculated at check out, and all import duty are all responsible by the importer (customer)



How long does the shipping takes?

Once order is finished, will ship out from Los Angeles using UPS with signature required, usually takes around 3-5 days for US customer, and 5-7 days for international customer to receive their package.



How can I return an item?

Please contact us at sales@realcarbontastic.com providing your order number or the email address associate with your order for us to follow up. Our goal is to provide the best custom and driving experience for all our products, if there is an issue with the item, we will try our best to solve the problem. Returns:
If for any reason you are not satisfied with your CarbonTastic product, you may return your purchase within 15 days after receiving the item. In order to return a product, it must be new and unused, display no wear and tear, and be in its original packaging. Items may be returned by mail. Refunds:
All refunds are issued using the same form of payment that was originally used to complete the initial purchase. You will be refunded the total amount of your purchase minus a 50% restocking fee that excludes shipping and handling. their package. *Note: The return and refund policy is not applicable for steering wheel purchases with personalized logos, special colored carbon fiber, or any other kind of special customizations.



If I am interested in some special design found on the internel or on your instagram, can you do it?

Yes, do not hesitate to contact us throught email or instagram DM to express your idea and needs. Our team will try their best to assit and turn your imagination into reality. Summit your request: Request a Quote Instagram DM: carbontastic



How can I place my order? How can I get those special finsih?

All orders are processed online and paid using Paypal or credit card. Here is a simply guide on how to order: How to Order If you are looking for a special carbon fiber finish, colored leather/Alcantara, or custom logo on the steering wheel, here are the links to the add on items. *Special Carbon Fiber Finish Option * Special colored leather or Alcantara Option * Customize Logo Service * LED Shift Light Module Option You will have to add those options to the cart together with your steering wheel purchase.



How is the process and how long will it takes?


Next, you will receive a confirmation email send out manually to double-check and confirm the order within 48 hours. Once confirmed with you, all products are made by order and hand build, it will take around 5-8 weeks to build before ship out. When it is close to finishing, we will share a photo with you as sharing the process. Once it is shipped, you will receive an automatic email from our system contain the tracking number of your package.



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